FAQs

Macklin's Catering Co requires all orders to be placed by 12:00 p.m. on the day preceding delivery. While we strive to accommodate last-minute requests, please note that these may incur a higher service fee. As a full-service caterer, we are equipped to deliver at any time and location within the Dallas-Fort Worth Metroplex area.

We require a 24-hour cancellation notice. While we make every effort to honor cancellations, please be aware that if food preparation has already begun, a minimum fee of 50% will be applied to your order.

In the event that an ingredient is unavailable or does not meet our quality standards, menu substitutions may be necessary. We will inform you of any such changes as soon as possible.

To ensure efficient service, we maintain a minimum order requirement of ten persons for all catering requests.

Our fee structure includes delivery fees starting at $30, a 20% service fee, and hourly rates for service staff ($40/hour) and chefs ($50/hour). These fees ensure we can provide high-quality service for your event.

For your convenience, Macklin's Catering accepts various payment methods including business checks, American Express, Visa, Mastercard, and Discover. We offer options for automatic billing or payment per order, based on your preference.